Six things make a new cleaner useful from the first turnover: the access plan, an inventory sheet with par levels, your listing photos, a calendar link, parking notes, and a locked owner's closet with spare linens and supplies. Written once, they stop every turnover from starting with questions.
The Six Things
- Access plan: lockbox, smart lock code or concierge details, plus which door to use.
- Inventory sheet and par levels: what the unit holds and what the crew checks stock against on each turnover.
- Listing photos: the unit is staged to match what the guest booked.
- Calendar link: an iCal feed from Airbnb, VRBO or your PMS, so cleans book off checkouts.
- Parking notes: visitor passes, loading zones or the driveway spot.
- Owner’s closet: spare linens and consumables that you supply, locked, so a swap or refill never waits on a delivery.
Write It Once, in One Place
Property notes that live in a text thread get lost. Keep them somewhere every crew reads before the first visit, and update them when something changes, like a new lock code or a new coffee machine.
Agree What Happens When Something Is Wrong
Decide up front how damage is reported, how fast, and what threshold gets you called rather than noted. At CleanStays damage is photographed and reported within one hour, and anything over $50 in value is flagged directly.
Check the First Three Cleans
Look at the completion photos from the first few turnovers against your listing photos. That is where you catch a different idea of staged, made or stocked, while it is still easy to correct.
Hand Off Your Turnovers to CleanStays
CleanStays cleans Airbnb and VRBO properties across Calgary to a 33 point cleaning checklist, with photo proof after every clean. Read about turnover cleaning, deep cleaning and portfolio cleaning for property managers.
