Ask how fast they arrive after checkout, whether they work to a written standard, what photos you get after each clean, how damage is reported, who supplies products and linens, whether there is a lock in, and how the price is set. The answers show whether a cleaner runs turnovers or just cleans houses.
Seven Questions and What a Good Answer Sounds Like
- How soon after checkout do you arrive? A set window, not a best effort.
- Do you work to a written standard? A room by room sequence any crew follows the same way.
- What do I get after each clean? Time stamped photos of every room, before the next check-in.
- How is damage reported? Photographed and reported within a set time, with missing items logged.
- Who supplies products, linens and consumables? Cleaning products named as included, and linens and consumables clearly assigned to the owner or the cleaner.
- Is there a lock in or a minimum? You should be able to leave if the standard slips.
- How is the price set? By unit size, with what changes it written down before the first clean.
Why a House Cleaner Is Not a Turnover Cleaner
A house clean is scheduled around the owner. A turnover is scheduled around a checkout time and a check-in time, with restocking, staging and damage reporting on top. The questions above separate the two.
Who Buys the Linens and Supplies
CleanStays does not supply linens or guest consumables. You buy and own the linens and the guest supplies, and the crew brings its own cleaning products and equipment. We keep a list of recommended products and can shop for you on Amazon and Instacart when something is needed, using a card you keep on file. We buy only with your approval and send you a monthly expense report. On every turn the crew checks inventory against your par levels and flags anything running low.
How CleanStays Answers Them
- On site within 30 minutes of checkout, working the 11 AM to 4 PM window.
- A written 33 point room by room cleaning checklist.
- At least five time stamped photos after every clean.
- Damage photographed and reported within one hour.
- The crew brings its own cleaning products and equipment. Owners buy linens and guest consumables, and the crew checks stock against your par levels every turn and flags low items.
- No lock in: 14 days written notice to end the service, and no minimum number of cleans.
- Priced by unit size, with a starting price on every service page.
Hand Off Your Turnovers to CleanStays
CleanStays cleans Airbnb and VRBO properties across Calgary to a 33 point cleaning checklist, with photo proof after every clean. Read about turnover cleaning, deep cleaning and portfolio cleaning for property managers.
