Terms of Service and Clean Guarantee

The terms every CleanStays client signs, including the Clean Guarantee. Governed by the laws of Alberta.

Last updated September 2026. CleanStays provides professional short term rental cleaning and turnover services in Calgary, Alberta. CleanStays is a division of C. Wise Enterprise Corp.

The CleanStays Clean Guarantee

TermWhat it means
5 star cleanEvery turnover meets Airbnb and VRBO 5 star cleanliness standards, or we return and re-clean at no charge.
Photo proofCompletion photos are sent after every turnover. You always know the job is done.
On timeWe clean inside the checkout to check-in window. A late completion earns a discount on that service.
StockedConsumables are restocked to the agreed par level every turn. Guests arrive to a fully stocked home.
No surprise feesRate changes require 14 days written notice. Nothing lands on an invoice you did not agree to.

General Terms

  • CleanStays provides services on an independent contractor basis.
  • Scheduling is managed by CleanStays based on checkout notifications provided by the client.
  • The client must ensure safe, clear access to the property at all times.
  • CleanStays team members will not enter the property if a guest is still present.
  • Any damage observed during cleaning will be photographed and reported immediately.
  • CleanStays is not liable for guest caused damage, pre-existing conditions, or items not noted at intake.
  • This agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable in that province.

Cancellation and Rescheduling

  • Either party may cancel the service agreement with 14 days written notice.
  • Individual turn cancellations require 12 hour notice to avoid a 1 hour minimum charge.
  • Repeated last minute cancellations may result in a deposit requirement or service termination.

Contact

Questions about these terms: info@cleanstays.ca or (403) 399-9019.

Questions?

Questions About These Terms?

Call or text (403) 399-9019 or email info@cleanstays.ca.